Legal

Refund and cancellation policy

Last updated 30 October 2026

This policy covers the paid Freelancer and Agency plans of Toolyconvert Studio, sold by Toolyconvert. Prices are on the pricing page, in Indian rupees, and final; no GST or other tax is added. Questions: toolyconvert@gmail.com.

Cancelling

You can cancel any time from your account page, without writing to anyone.
After cancelling nothing renews, and you keep the plan until the end of the month or year you already paid for. Then your account moves to the Free plan.
Nothing is deleted: websites over the Free limit pause their monitoring until you upgrade again, and history older than the Free plan keeps is removed over time.

Refunds

First payment: if you are not happy, ask within 7 days of your first payment and you get a full refund.
Other payments, including renewals and partly used periods, are not refunded; cancelling stops the next payment.
If you were charged by mistake (for example twice for the same period), write to us and we refund the extra payment.
Refunds go back to the card, UPI account or bank account you paid with, through Razorpay, usually within 5 to 7 working days after we approve them.

Changing plans

To a bigger plan: it starts at once. You pay only the difference for the rest of the period you already paid for; the new price applies from the next period.
To a smaller plan or another billing period: the change starts when the period you paid for ends. Nothing is charged until then.

Failed payments

If a renewal payment fails, Razorpay tries again over the next few days and your plan stays active. If every attempt fails, the plan stays for 7 more days and then moves to Free. We email you when a payment fails, and you can subscribe again at any time.

Free trial

The 14-day Freelancer trial is free and needs no payment details, so there is nothing to cancel or refund. When it ends, your account returns to Free.

Payments

Payments are processed by Razorpay. Studio never sees your card or bank details. See also the terms of use.